we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase through our website.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name
- Phone number
- Email address
- Shipping and delivery address
- Order and purchase information
- Payment-related information
- Information you provide when contacting our customer service
We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage data.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Communicate with you about your orders
- Provide customer support
- Improve our website, products, and services
- Prevent fraud and protect the security of our website
- Send promotional communications when permitted by law and, where required, with your consent
3. Payment Information
Payments may be processed through secure third-party payment providers. We do not intentionally store your complete credit or debit card information on our servers.
Payment providers may collect and process your payment information according to their own privacy policies and security practices.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and provide relevant content.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers when required to operate our business, including payment processors, shipping and delivery companies, hosting providers, and customer service providers.
We may also disclose information when required by applicable laws or when necessary to protect our legal rights, customers, or website security.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Third-Party Services
Our website may contain links to or use services provided by third parties. These third parties may have their own privacy policies and terms.
We are not responsible for the privacy practices of external websites or services that we do not control.
8. Children’s Privacy
Our website is not intended for children who are not legally permitted to make purchases or provide personal information without appropriate parental or guardian involvement.
We do not knowingly collect personal information from children in violation of applicable laws.
9. Your Privacy Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to request access, correction, deletion, or restriction of certain information.
To make a privacy-related request, please contact us using the contact information provided below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.
Any updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us through the contact information available on our website.
Thank you for trusting Hayah .